All hosting accounts have a full money back guarantee, upon cancellation
within 30 days of payment, if the account holder is not satisfied
for any reason. The amount refunded will be the dollar amount paid
to Vertivo, by the account holder. Domain registration fees
are not refundable.
Termination of Service
Refunds for accounts cancelled after the first 30 days will be granted
ONLY for full/partial months that you have paid for but not used.
The contract may be cancelled without stating the reason by either
of the contracting parties. The Client may cancel the Website Hosting
Agreement with us at any time, by giving us one month's written notice,
provided that payment is up-to-date. A pro-rata refund for accounts
cancelled after the first 30 days will be granted for any unused
period of the advance payment within thirty (30) days of the termination
of the validity of this contract. All other claims and obligations
of a monetary nature ensuing from this contract shall be settled
by the contracting parties at the latest within thirty (30) days
of the termination of the validity of this contract.
You are responsible for making sure that we have your current and
correct contact information on file, by frequently logging into your
billing account. We reserve the right to send announcements and invoices
relating your hosting account and domain name with us. No more than
twice a month we may email you information on promotions or discounts
relevant to your hosting or domain account with us. We ask that you
not report these messages as spam to spamcop or any other similar
service, because that makes more work for us and less benefits for
other customers. Doing so may be considered grounds for termination
of your account.
Vertivo will NOT sell, trade or otherwise disclose your email
address or any other contact information to any third party except
under the direction of law enforcement officials.
We will also not reference any web sites that we host unless we have the consent
of the web site owner.
Downtime and backups
We will make every reasonable attempt to avoid unexpected server
downtime and to ensure that all accounts are well taken care of.
We cannot guarantee or predict server downtime. Any network problem,
or outage, is not covered under any guarantee or warranty and will
not be grounds for reimbursement for any subsequent financial damages
or losses. Whereas we will make an effort to maintain relatively
current backups, all account data backups are the account holder's
loss. Shared hosting accounts should not be used for mission critical
websites or email that require absolute redundancy.
Unsolicited E-mail (anti-spam policy)
Accounts caught sending unsolicited (as defined by Vertivo)
email or usenet postings, either through our servers or to promote
a web site on our servers will be terminated immediately, will not
qualify for a refund and will be charged $50 per complaint filed.
Accounts terminated for sending unsolicited email or usenet posts
give up all rights to any backups and technical support associated
with this and ALL accounts hosted on any and all Vertivo servers
and network. You may not create email forwards which forward to an
email address not accessible by you, unless the recipient has specifically
consented for you to do so.
Vertivo reserves the right to investigate accounts accused
of sending unsolicited emails, or usenet postings, in any way deemed
necessary. This includes suspending the accused account, during the
Sites promoting, advertising or otherwise making available tools,
information and/or software for the purpose of sending unsolicited
email or usenet postings will be shut down without notice. We reserve
the right to cancel all hosting accounts, of anyone having an account
suspended for sending spam. We will make available, upon request,
the source of the complaints. We will NOT make available the actual
complaint, if it means giving out individual contact information
of the person filing the complaint. WE STRONGLY SUGGEST THAT YOU
AVOID USING THIRD PARTY MAILING LISTS - EVEN IF THEY ARE GUARANTEED
TO BE CLEAN!!!
Although we have a ZERO TOLERANCE POLICY on unsolicited email/spam,
we are not unreasonable and will review each situation with discretion.
However, we can and will enforce our Terms of Service.
*Unsolicited is defined, by Vertivo as: E-mail sent to recipients
who have not asked to be contacted by you or Usenet postings (that
are cross-posted to more than three newsgroups and/or posted in newsgroups
where this is against that groups FAQ or charter), for the sole purpose
of promoting a website or commercial business on our servers.
Excessive Bandwidth Use
If your hosting account, with Vertivo, goes over the bandwidth
allowance set for that account, you agree to pay for that overage.
All of our Cpanel hosting accounts have bandwidth restrictions set.
Violation of our anti-spam policy will be grounds for immediate
account termination. Web sites deemed offensive, pornographic or
racially degrading, by Vertivo, will be removed from our servers
without notice. Abusive behavior of any type will not be tolerated.
Web sites promoting, making available or otherwise contributing to
software piracy, hacking, spamming, denial of service attacks and/or
damage to commercial networks or servers will be removed from our
servers without notice and illegal acts will be reported and prosecuted.
Free For All (FFA) link sites and using your account for IRC/BBN
purposes is not allowed on our servers.
Accounts using up enough server resources, to slow, crash, or otherwise
impair the functioning of a server, will be shut down. If an account
is shut down, due to server resource
issues, we will (upon request and at our discretion) make a reasonable
effort to help get the account unsuspended. This includes tracking
program, if applicable, and/or making available other arrangements
for hosting the account on a semi-private or private server (additional
fees may be required).
We do not allow ANY Matt Wright FormMail script to be installed
on our servers. For a list of the Matt Wright banned scripts, please
All server activity is logged. Any snooping, hacking, or other inappropriate
activity of any type outside of your account, on our servers, will
be grounds for termination.
In addition, your account is for web and email use only, any other
activities, at our sole discretion, will be grounds for termination
This Terms of Service may be amended, at any time, at the discretion
of Vertivo. All accounts are required to comply with any changes
made to these policies. Notification of any major changes to the
policies will be emailed to the email addresses we have on file for
all account holders. You are required to keep a valid and current
email address on file with us, in your billing account.
If you are unsure if what you are doing is against our TOS, contact
us. There are no refunds granted for accounts terminated due to TOS
Housing of any of the following files is considered a violation
of the terms of service:
IRC - We currently do not allow IRC, Egg Drops, BNC, or IRC bots
to be operated on our servers. Files with references to
IRC or any likeness thereof are prohibited.
Proxies - We do not allow proxy servers of any kind, whether for
personal or business use. Files with references to any proxy or likeness
thereof are prohibited.
PortScanning - We do not allow any kind of portscanning to be done
on or from our servers.
Other Responsibilities of the Customer
(i) The Client shall not burden the server with non-functional scripts
or otherwise obstruct the functions of the server. The Client shall
not operate scripts that could cause damage to Vertivo or third
parties in any way.
(ii) The Client is fully responsible for the information and material he/she
stores, presents or transmits by means of the hosting account.
(iii) The client shall not utilize the Services in connection with any tortious
or actionable activity. Without limiting the general application of this rule,
the client may not: Utilize the Services to publish or disseminate information
that (A) constitutes slander, libel or defamation, (B) publicizes the personal
information or likeness of a person without that person's consent or (C) otherwise
violates the privacy rights of any person. Utilize the Services to threaten
persons with bodily harm, to make harassing or abusive statements or messages,
or to solicit the performance of acts or services that are illegal under applicable
Domain Name Registration and Renewal Policy
Vertivo will make every effort to register, transfer and/or renew
your requested domain name. This is not a guarantee that your requested
domain name is available for registration, transfer and/or renewal.
Your domain name may go unregistered, untransferred and/or renewed,
due to circumstances beyond our control, such as registry, software
and other problems or outages, and will not be grounds for compensation
of financial loss. You are responsible for monitoring your domain
expiration date and making sure you renew it before it expires.
An order for domain name registration, transfer and/or renewal,
does not guarantee domain name registration, transfer and/or renewal.
Domain names will not be registered, transferred and/or renewed until
payment is received. If requested domain name is paid for, to Vertivo, and subsequently not registered, transferred and/or renewed
by Vertivo, the domain registration fee will be refunded.
By placing an order for domain registration, you agree to the Uniform
Domain-Name Dispute-Resolution Policy.
Vertivo will not be liable for failure or delay in performing
it obligations if such failure or delay is due to circumstances beyond
its reasonable control, including but not limited to acts of any
governmental body, war, insurrection, sabotage, embargo, fire, flood,
strike or other labor disturbance, interruption of or delay in transportation,
unavailability of, interruption or delay in telecommunications or
third party services (including DNS propagation), failure of third
party software or hardware or inability to obtain raw materials,
supplies or power used in or equipment needed for provision of the
Vertivo is acting as an independent contractor, and is not
acting as an employee of customer.